Making Our Services Accessible
At Global Mega Care Ltd, we want everyone to be able to access our information, communicate with us and understand the care and support we provide.
We recognise that people have different communication, sensory, physical, cognitive and accessibility needs. We are committed to making reasonable adjustments where appropriate and supporting people to access our services in a way that works for them.
Easy Read & Accessible Information
We recognise that some people may find standard written information difficult to understand or may prefer information to be presented in a different way.
Where appropriate, we can consider providing information in an easier-to-understand format, including Easy Read information.
This may include:
• Easy Read information
• Clear and straightforward language
• Shorter or simplified explanations
• Pictures or symbols where appropriate
• Information broken into smaller, manageable sections
• Additional time to understand or respond to information
• Support from an appropriate person, representative or advocate
We aim to make important information as clear and accessible as possible so that people can understand their choices, express their views and participate in decisions about their care and support.
Communication Support
People communicate in different ways, and we do not assume that everyone will communicate in the same way.
A person may communicate through speech, writing, signs, gestures, communication aids or with support from another person.
Where appropriate, we will consider an individual’s preferred way of communicating and make reasonable adjustments to support effective communication and understanding.
Our aim is to make sure people have the opportunity to be heard, understood and involved.
Reasonable Adjustments
We recognise that some people may need reasonable adjustments to access our services, communicate with us or participate in their care and support.
Where appropriate, we will work with the individual to understand what adjustments may help and consider how these can be put in place.
Adjustments will be considered on an individual basis because everyone’s needs and circumstances are different.
Accessible Care & Support Information
Accessibility applies not only to our website, but also to the information people receive as part of their care and support.
Where appropriate, we consider accessibility when providing important information such as:
• Care and support plans
• Reviews and assessments
• Consent information
• Information about medicines and health needs
• Complaints and feedback information
• Safeguarding information
• Information about rights, choices and available support
We aim to provide information in a way that supports each person’s understanding and involvement.
Supporting Accessibility in Everyday Life
Accessibility can also affect how a person accesses their home, care, support, community and everyday activities.
As part of our person-centred approach, we consider individual needs and circumstances when planning and providing support.
This may include considering:
• Mobility and physical access
• Communication needs
• Sensory needs
• Cognitive or learning needs
• Personal routines and preferences
• Access to the community and everyday activities
• The involvement of appropriate representatives or advocates
We aim to remove or reduce barriers wherever reasonably possible so that people can participate in their care, support and everyday lives.
Accessibility of Our Website
We are committed to making our website as accessible and easy to use as reasonably possible.
We aim to use clear language, meaningful headings and straightforward information to help people find and understand what they need.
If you experience difficulty accessing any information on our website, please let us know. We will consider your needs and, where possible, provide the information in an alternative format or through another appropriate means.
If You Need Information or Support
If you have a particular communication or accessibility requirement, please contact us and let us know how we can best support you.
Email: info@globalmegacare.com
Telephone: 0118 466 4971
We will listen to your needs and work with you to identify an appropriate way to communicate and provide information.
Our Commitment
Accessibility is part of our wider commitment to equality, diversity, inclusion, dignity and person-centred care.
We want people to feel able to access our services, understand their choices, express their views and participate fully in decisions about their care and support
Everyone should have the opportunity to be heard, understood and included.
