Safeguarding & Keeping You Safe
Our Commitment to Safeguarding
At Global Mega Care Ltd, the Healthy & safety, dignity, wellbeing and rights of the people we support are at the heart of everything we do.
We have a zero-tolerance approach to abuse, neglect, exploitation and avoidable harm. We are committed to creating an environment where people feel safe, respected, listened to and able to speak openly if something does not feel right.
Safeguarding is everyone’s responsibility. We encourage the people we support, their families, representatives, staff and professionals involved in their care to speak up whenever they have a concern.
Our Safeguarding Promise
Proactive Protection
We take appropriate steps to help protect the people we support. This includes completing appropriate pre-employment checks, including enhanced DBS checks where required, and providing safeguarding training and ongoing support to our staff.
Our team is expected to understand how to recognise signs of abuse, neglect, exploitation, and other risks, and to respond appropriately to concerns.
Types of Abuse & Exploitation
Abuse can take different forms, and a person may experience more than one type of abuse or exploitation.
We recognise and take seriously concerns relating to:
• Physical abuse
• Emotional or psychological abuse
• Sexual abuse
• Financial or material abuse
• Neglect and acts of omission
• Discriminatory abuse
• Organisational or institutional abuse
• Domestic abuse
• Self-neglect
• Modern slavery and human trafficking
• Criminal or financial exploitation
• Other forms of abuse, coercion, control or exploitation
We understand that abuse may not always be obvious. Changes in behaviour, communication, relationships, finances, health or circumstances may sometimes indicate that someone needs additional support or protection.
Responding to Concerns
Every safeguarding concern is taken seriously.
If a concern is raised by a person we support, their family, representative, staff member or another professional, we will respond promptly and follow our safeguarding policy and procedures. Where appropriate, we will make referrals to relevant safeguarding services or other external agencies and cooperate fully with any investigation.
You do not need to be certain that abuse or neglect is taking place before raising a concern. If something does not feel right, we want to hear from you.
Empowerment, Choice & Dignity
Safeguarding is not only about protecting people from harm. It is also about helping people have choice, control and independence in their own lives.
We listen to the people we support and involve them in decisions about their care and support, taking account of their wishes, feelings, beliefs and preferences.
We respect their dignity, privacy, independence and right to be heard.
Our aim is to help people feel safe and confident while continuing to live their lives in the way that matters to them.
Mental Capacity, Consent & Best Interests
We respect each person’s right to make their own decisions and choices.
Where someone may have difficulty making a particular decision, we follow the principles of the Mental Capacity Act 2005 and support the person to participate in decisions as fully as possible.
Where a person lacks capacity to make a specific decision, any decision made on their behalf will be approached in accordance with the principles of the Mental Capacity Act 2005, including acting in the person’s best interests and using the least restrictive approach appropriate to the circumstances.
Safeguarding Governance
We maintain appropriate safeguarding policies, procedures, training and management oversight to support safe and effective practice.
Our safeguarding arrangements are reviewed regularly and updated where necessary to reflect relevant legislation, guidance, local safeguarding arrangements and learning from practice.
If a safeguarding concern involves a member of our management team, including the Registered Manager, it will be escalated through an appropriate alternative route to support an impartial response and investigation.
Our Safeguarding Lead
Our Registered Manager, Larissa Horst, is also our Safeguarding Lead.
If you have a safeguarding concern, you can contact her directly or speak to any member of our team.
Larissa Horst
Registered Manager & Safeguarding Lead
Email: larissa@globalmegacare.com
Telephone: 0118 466 4973
Raising a Safeguarding Concern
If you are worried that someone may be experiencing abuse, neglect, exploitation or another form of harm, please speak up as soon as possible.
You can raise a concern with:
• Our Registered Manager & Safeguarding Lead
• Any member of the Global Mega Care team
• A family member, representative or independent advocate who can support you to raise your concern
• The appropriate local authority Adult Safeguarding service
You do not need to have all the information or evidence before contacting us. We would rather hear about a concern early so that it can be considered and addressed appropriately.
If you would prefer not to raise a concern directly with us, or feel unable to do so, you can contact the appropriate local authority Adult Safeguarding service directly.
Contacting the Local Authority
If you would like to raise a safeguarding concern directly with the local authority, you can contact your local Adult Safeguarding service.
If you are unsure who to contact or need help raising a concern, please speak to a member of our team. We will listen and help you access the appropriate support.
Modern Slavery & Human Trafficking
Global Mega Care Ltd has zero tolerance for modern slavery, human trafficking, exploitation or any form of abuse.
We are committed to protecting the people we support from exploitation and to recognising and responding to signs that someone may be at risk.
Our staff receive appropriate training to help them recognise potential signs of exploitation and understand how to raise and report concerns. Any concern is taken seriously and responded to in accordance with our safeguarding policy and procedures and relevant safeguarding arrangements.
We also expect appropriate standards of conduct from everyone working with or on behalf of Global Mega Care Ltd and take concerns about exploitation seriously.
Our Safeguarding Policy
Our safeguarding arrangements are supported by a dedicated Safeguarding Adults Policy, which is reviewed regularly to ensure it remains up to date and reflects relevant legislation, guidance and good practice, including the principles of the Care Act 2014.
If you would like further information about our safeguarding arrangements or would like to request a copy of our safeguarding policy, please contact our management team:
Email: info@globalmegacare.com
If Someone Is in Immediate Danger
If you believe someone is in immediate danger or at urgent risk of harm, please contact 999 straight away.
You can also contact the appropriate local authority Adult Safeguarding service to raise a safeguarding concern.
If you are unsure what to do or need support in raising a concern, you can contact Global Mega Care Ltd, and we will help you identify the appropriate safeguarding route.
Your safety matters. Speaking up can help keep someone safe.
